FAQs - Limo Services

Complete Limousine Reservation System

A complete reservation management system for your business. And individual transportation needs.

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How can I use Premier Sedan Services to meet my ground transportation needs?
You can use the Request a Quote or Make a Quick Reservation form, or simply call us to make a reservation.
 

What if my flight is early or late?
We monitor all commercial flights and check train timings, so whether you arrive late or early, our chauffeur will be waiting for you at the designated meeting place
 

What is the Cancellation/Refund Policy?

• Sedan - Minimum cancellation time without charge is 3 hours before scheduled pick-up time.
• SUV – Minimum cancellation time without charge is 6 hours before scheduled pick-up time.
• 14 Pass. Van – Minimum cancellation time without charge is 6 hours before scheduled pick-up time.
• Stretch Limo – Minimum cancellation time without charge is 24 hours before scheduled pick-up time.
• Stretch Limo(Prom) –Minimum cancellation time without charge is seven days before scheduled pick-up time.
• Mini-Busses (upto 32 passengers)—Minimum cancellation without charge is 24 hours before scheduled pick-up time. 
• Coach—Minimum cancellation without charge is 15 days before scheduled pick up time. 

Please refer to the Terms and Conditions page for more details on our Cancellation policies.

What is your NO SHOW policy?
If the client can not locate the driver at the designated meeting place, client must call
703 421 8840 to avoid being billed as “No Show.” If client leaves without informing Premier Sedan Services, full fare will be charged (including any tolls, parking, early/late hour, gas surcharge, administration fee, if applicable, plus 20% gratuity).

When will my credit card be charged?
Your credit card will be charged 24 hours before the minimum cancellation time allowed for each vehicle. 
If your credit card is declined, we will attempt to reach you and if you are unable to provide us with valid credit card information, we will cancel your reservation. 

What is included in the rate?
When you book with us, you can have peace of mind because we promise there will be NO HIDDEN FEES. The rate you receive from us will be ALL-INCLUSIVE with everything itemized. 

The only other possible fees are listed below:

• Charges for rescheduling/changing your reservation details (as explained on the Terms and Conditions page)
• Charges for lateness/ tardiness by the customer (as explained on the Terms and Conditions page)
• Charges for extra stops requested by the customer (as explained on the Terms and Conditions page)
• Charges for unusual damage to the vehicle beyond reasonable wear and tear (as explained on the Terms and Conditions page)
   

What are the fees/policies for lateness/tardiness by the customer?
You may be required to pay a WAITING FEE in order to receive service if you are late more than FIFTEEN (15) minutes from all non-airport locations and private airports. We grant THIRTY (30) minutes grace period for all airport pickups after the updated flight arrival time; after which waiting time is charged at the applicable waiting time rate.
If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND and consider it a NO SHOW.


What are the fees/policies for Extra Stops?
(This applies to point-to-point transfers) Extra stop is considered a stop made en route with a maximum wait time of 5 minutes for which a $10.00 fee is charged. Waiting time will be charged after 5 minutes in 15 minutes increment at the applicable waiting time rate. Stops from one zone to another zone will be charged as two zone rates. More than two extra stops may convert the flat rate transfer into minimum 2 hour service at the applicable hourly rate.



What are the fees/policies for rescheduling or changing itinerary details?
If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so, provided it does not fall under the minimum cancellation time. (B) If we are unable to accommodate your change of plans, your reservation will be considered as cancellation, if it falls under the minimum cancellation time (if it does not fall between the minimum cancellation time we will not charge you anything and make a new reservation for you). Subject to the cancellation rules & policies explained on the Terms and Conditions page for more details.
 

How do I pay for my ride?

We accept Visa, Master, Amex, (PayPal coming soon).
Valid payment information is required to make a reservation.


What types of vehicles do you offer?
We offer a variety of limos, sedans, busses, vans, SUVs, and coaches. Please visit our Fleet page for more details.


How many people can fit?
Please refer to the Fleet page for each vehicle’s capacity information, which will not be exceeded under any conditions.
 

How do Airport and Amtrak pickups work?
At airports and Amtrak stations, we monitor arrival times, so no matter how late or early you arrive; we will be there to pick you up. This also avoids any extra waiting time charges because we grant 30 minutes grace period at airports and Amtrak stations after the updated arrival times. We will try to contact you on the phone numbers you had provided, so it is essential that you provide us with passenger’s cell phone number. After one hour wait at airport and Amtrak stations and other locations, if we do not make contact with the client, we will remove the vehicle and the client will be billed as No Show. Please read our No Show policy for more information. 
Please note that van, mini-bus, and coach pickups are always curb meets.

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What is the alcohol, drug, and prohibited substance policy?
No Alcohol or Illegal drugs are permitted in any of our vehicles. Breaking this rule is ground for immediate termination of service for all passengers with NO refund.
 

What is the Lost-and-Found policy?
We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item, and if we find it we will return it at your cost.
 

Is there a per person charge?
No, there is no per person fee. The vehicle is booked as a whole.


What information should I enter for my reservation?
Your Full Name, Your Cell Phone Number, Your Email Address, Your Airline, Flight Number, and Flight Arrival/Departure Time, Arriving From/Departing To Airport/City, Pick Up and Drop Off Location.

What is the Limitation of Liability?
Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider. For more information please read our Terms and Conditions tab. 

What types of services are available?
One-way and Round Trip involving airport, One-way and Round Trip not involving airport, hourly services, city-to-city, weddings, proms, night-on-the-town, corporate meetings, sight-seeing. 


What is included in the hourly rate?
On the road and standby use of the hired vehicle, cost of fuel, and an experienced chauffeur.
 

What is included inside the limousine?
Standard equipment consistent of privacy windows, partition, leather seating, bar set up (not including any alcoholic beverages), glassware, CD stereo, TV or LCD screen, DVD player or VCR, Star lights, AC/Heat systems, overhead controls and more. 
 

When does the time start?
At your door or place of origin for all pickups within the Washington DC Metropolitan Area.
 

Is it safe for me to put my personal information?
Yes, the site uses 256 bit encryption SSL certificate by GoDaddy.com that ensure that any data input into our site is safe. You can also click on the GoDaddy SSL logo to verify that, The ETrust and Trustwave logo, also verify that we adhere to the highest standard of online safety.
 

What is the luggage policy?
You know best about how much luggage you have and whether it can fit in the trunk of a sedan or a stretch limo. Let us know in advance how much luggage you are carrying. We do not allow large luggage pieces inside of our sedans and stretch limos, only small carry-ons are allowed inside. But the policy is different for SUVs, vans, busses, and coaches because they can take more luggages.
 

Do you provide baby/booster car seat?
No, we do not provide baby/booster car seats, but you are welcome to bring your own and tie them yourself there are no extra fees for that. This is for safety reasons. 

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