FAQ

How can I use Premier Sedan Services to meet my ground transportation needs?
You can use the Request a Quote or Make a Quick Reservation form, or simply call us to make a reservation.
What if I provide incorrect pick up information?
Please make sure all the information regarding your pick up is correct i.e. pick up location, pick up date/time (am/pm), flight number, airport. Often times, our clients give us incorrect flight numbers or their return flight numbers or their flight to a different destination or to a different airport. If we are not contacted by you for any incorrect information in the confirmation email, we will consider it final, and the terms and conditions on FAQ page will apply.
What if my flight is early or late?
We monitor all commercial flights and check train timings, so whether you arrive late or early, our chauffeur will be waiting for you at the designated meeting place.
What if my flight gets cancelled?
We will not charge you if your flight is cancelled, but we will verify this from the airline. Your payment can be refunded, or applied to your later flight arrival, if so is the case. Please remember the rate given to you is for that particular time of pickup. It may change if it is early or late hour pickup.
What if my bags do not show up or arrive late?
We will grant you 30 minutes free time after the actual flight arrival time, after which, waiting time will be charged.
What is the Cancellation/Refund Policy?
  • Sedan – Minimum cancellation time without charge is 3 hours before scheduled pick-up time.
  • SUV – Minimum cancellation time without charge is 6 hours before scheduled pick-up time.
  • 14 Pass. Van – Minimum cancellation time without charge is 6 hours before scheduled pick-up time.
  • Stretch Limo – Minimum cancellation time without charge is 24 hours before scheduled pick-up time.
  • Stretch Limo (Prom) – Minimum cancellation time without charge is seven days before scheduled pick-up time.
  • Mini-Busses (up to 32 passengers) – Minimum cancellation without charge is 24 hours before scheduled pick-up time.
  • Coach – Minimum cancellation without charge is 15 days before scheduled pick up time.
What is your NO SHOW policy?
If the client cannot locate the driver at the designated meeting place, client must call 703 421 8840 to avoid being billed as “No Show.” If client leaves without informing Premier Sedan Services, full fare will be charged (including any tolls, parking, early/late hour, gas surcharge, administration fee, if applicable, plus 20% gratuity).
What if I get bumped by the airline?
If your airline bumps you, and you do not inform us right away, you will be considered a no-show, and full charge will apply, as per no-show policy, and if you would like us to pick you up from the next flight you are arriving on, there can be two scenarios. First, waiting time will be charged from the first flight, after giving you 30 minute free from the actual arrival time of the first flight, till the pickup from the second flight. No 30 minutes free time will be given for the second flight. Second, two separate trips can be charged.
When will my credit card be charged?
Your credit card will be charged at the time of booking. If your credit card is declined, we will attempt to reach you and if you are unable to provide us with valid credit card information, we will cancel your reservation.
What is included in the rate?
When you book with us, you can have peace of mind because we promise there will be NO HIDDEN FEES. The rate you receive from us will be ALL-INCLUSIVE with everything itemized.

The only other possible fees are listed below:

  • Charges for rescheduling/changing your reservation details.
  • Charges for lateness/ tardiness by the customer.
  • Charges for extra stops requested by the customer (not originally scheduled).
  • Charges for unusual damage to the vehicle beyond reasonable wear and tear.
  • Charges for trash left in vehicle.
  • Charges for spillage.
What are the fees/policies for lateness/tardiness by the customer?
You may be required to pay a WAITING FEE in order to receive service if you are late more than Five (5) minutes from all non-airport locations and private airports. We grant THIRTY (30) minutes grace period for all airport pickups after the actual flight arrival time, after which waiting time is charged at the applicable waiting time rate.

If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND and consider it a NO SHOW.

What are the fees/policies for Extra Stops?
(This applies to point-to-point transfers) Extra stop is considered a stop made en route with a maximum wait time of 5 minutes for which a $10.00 fee is charged. Waiting time will be charged after 5 minutes in 15 minutes increment at the applicable waiting time rate. Stops from one zone to another zone will be charged as two zone rates. More than two extra stops may convert the flat rate transfer into minimum 2 hour service at the applicable hourly rate.
What are the fees/policies for rescheduling or changing itinerary details?
If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate change in your plans, we will do so, provided it does not fall under the minimum cancellation time. See question ### (B) If we are unable to accommodate your change of plans, there can be two scenarios. If it falls under the minimum cancellation time without charge, we will refund your payment. if it does not fall within the minimum cancellation time without charge, no refund will be issued, and it will be considered as late cancellation.
How do I pay for my ride?
We accept Visa, Master, American Express.

Valid payment information is required to make a reservation.

What types of vehicles do you offer?
We offer a variety of limos, sedans, buses, vans, SUVs, and coaches. Please visit our fleet page for more details.
How many people can fit?
Please refer to the fleet page for each vehicle’s capacity information, which will not be exceeded under any conditions. The maximum seating capacity of the vehicle provided will not be exceeded.
How do Airport and Amtrak pickups work?
At airports and Amtrak stations, we monitor arrival times, so no matter how late or early you arrive, we will be there to pick you up. This also avoids any extra waiting time charges because we grant 30 minutes grace period at airports and Amtrak stations after the actual arrival times. We will try to contact you on the phone numbers you had provided, so it is essential that you provide us with passenger’s cell phone number. After one hour wait at all locations, if we do not make contact with the client, we will remove the vehicle and the client will be billed as No Show. Please read our No Show policy for more information.

Please note that van, mini-bus, and coach pickups are always curb meets.

BWI – At BWI, inside and curbside pick-ups are available. For curbside pick-up, once client is at the second curb, they should call 703-421-8840 and give the dispatch door number.

Dulles – Only inside pick-up is available at Dulles airport. Driver will meet clients at the designated baggage claim area of their airline and flight number with their name sign.

Reagan National – At Reagan National, inside and curbside pick-ups are available. For curbside pick-up, once client is at the second curb, they should call 703-421-8840 and give the dispatch door number.

Union Station – At Union Station, driver will meet clients at the middle curb lane with a name sign on passenger window.

Waiting Time – We grant 30 minutes grace period after actual arrival time for all airport and Amtrak pick ups. All other pick-ups receive 5 minutes grace period after which waiting time will be charged.

What is the alcohol, drug, and prohibited substance policy?
No Alcohol or Illegal drugs are permitted in any of our vehicles. Breaking this rule is ground for immediate termination of service for all passengers with NO refund.
What is the Lost-and-Found policy?
We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item, and if we find it we will return it at your cost.
Is there a per person charge?
No, there is no per person fee. The vehicle is booked as a whole.
What information should I enter for my reservation?
Your Full Name, Your Cell Phone Number, Your Email Address, Your Airline, Flight Number, and Flight Arrival/Departure Time, Arriving From/Departing To Airport/City, Pick Up and Drop Off Location.
What is the Limitation of Liability?
Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.
What types of services are available?
One-way and Round Trip involving airport, One-way and Round Trip not involving airport, hourly services, city-to-city, weddings, proms, night-on-the-town, corporate meetings, sight-seeing.
What is included in the hourly rate?
On the road and standby use of the hired vehicle, cost of fuel, and an experienced chauffeur.
What is included inside the limousine?
Standard equipment consistent of privacy windows, partition, leather seating, bar set up (not including any alcoholic beverages), glassware, CD stereo, TV or LCD screen, DVD player or VCR, Star lights, AC/Heat systems, overhead controls and more.
When does the time start?
At your door or place of origin for all pickups within 30 miles of Washington DC.
Is it safe for me to put my personal information?
Yes, the site uses 256 bit encryption SSL certificate by GoDaddy.com that ensure that any data input into our site is safe. You can also click on the GoDaddy SSL logo on the website to verify. The Trustwave logo on our website also verifies that we adhere to the highest standard of online safety and PCI DSS compliance.
What is the luggage policy?
We do not allow suitcases/ wheeled carry-on inside the vehicle’s cabin other than the trunk. Only small backpacks, briefcases, computer bags, ladies purses are allowed in the cabin. Suitcases and bags damage and scratch vehicles’ interiors and you will be responsible for the damage, if that happens. Therefore, we strongly recommend that the luggage be kept in the trunk of the vehicle. You are the best judge to select the right type of vehicle when making the reservation. Luggage capacity can be looked up on our fleet page. If you have excessive baggage that does not fit in the trunk, it will be solely your responsibility to transport them, and if you decide to cancel at that point, no refund will be issued. You can ask us to arrange additional vehicle for which you will have to pay additionally. In this case, waiting time for the first vehicle will be charged at applicable hourly rate, until the second vehicle arrives.

Note: If you have any fragile or breakable items in your baggage, we will not be responsible for any damages.

Do you provide baby/booster car seat?
No, we do not provide baby/booster car seats, but you are welcome to bring your own and tie them yourself there are no extra fees for that. This is for safety reasons.
Will I be picked up during snowstorms/emergency?
Rates will double for all new and existing bookings, if we provide the service during snowstorm/emergency. If, in the opinion of the carrier, conditions make it inadvisable to operate charter service, we reserve the right to cancel the service. The carrier will not be liable thereof, or be caused to be held for damage for any reasons whatsoever. In case we cancel your pickup due to snowstorm/emergency, and no service is provided, we will refund your payment.
Is smoking allowed in the vehicles?
Smoking is not allowed in any of our vehicles.
What is the policy regarding consuming food inside the vehicles?
Consuming food is not allowed inside the vehicles.
Can I leave trash in the vehicle?
It is the responsibility of the client or its party to clean all the trash from the vehicle. Otherwise a $100.00 cleaning fee will be charged.
What is the spillage policy?
A cleaning fee up to $350.00 may be imposed if spillage occurs. (Spillage is considered as beverage/food, bodily excretions).

Objectionable persons:
Misconduct (by the passengers) inside the vehicle may result in immediate termination of charter with full charge applied. Premier Sedan Services, Inc. reserves the right to add any additional charges to the original price quoted if the client deviates from the original charter information. Client is responsible for damages to the vehicle committed by their party during service, either willfully or accidentally. Client holds Premier Sedan Services, Inc. harmless and not liable for any personal or material damages, rising from the conduct of their party. Premier Sedan Services, Inc. will not be liable for delays caused by accidents, breakdowns, bad road conditions, inclement weather, and other conditions beyond its control. NOTE: If, in the opinion of the carrier, if conditions make it inadvisable to operate charter service from point of origin to any point en route, the carrier will not be liable thereof, or be caused to be held for damage for any reasons whatsoever. Chauffeur has the right to terminate any particular trip if chauffeur feels that operating the vehicle is unsafe in any way whatsoever. Additional cost such as meals, lodging, and transportation will in respect become the responsibility of chartering party. Premier Sedan Services, Inc. reserves the right to substitute service with other equipment or affiliate carrier to perform the service contracted. Premier Sedan Services, Inc. will not be responsible for any object left in the vehicle.

LET’S START OUR JOURNEY TOGETHER

Need a quote or want to make a reservation? Contact us at the number below or click on the buttons to get a quote or make a reservation online

1-866-365-4848
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